01 ORDERS & SHIPPING
02 PAYMENT METHODS
03 RETURNS & REFUNDS

SHIPPING COSTS

- Free Express shipping on all orders over 350€

COUNTRY COSTS

- Spain free shipping

- Portugal free shipping

- Europe 25 €

- United kingdom 25 €

- United states 35 €

- Rest of the world (*) 35 €

(*) CURRENTLY, WE ARE NOT SHIPPING TO BRAZIL,RUSSIA AND UKRAINE

For shipments outside of Europe, please note that the above shipping rates don’t include any customs or import duties that could be levied when the package reaches your destination country.

01 ORDERS & SHIPPING

DELIVERY TIMES

- Please find below the estimated delivery times (once the parcel has been handed to DHL)

- Express shipping: 24-72 hours, once dispatched

FRAGRANCE SHIPPING

- Fragrances and perfumes are marked as “dangerous goods” and can only be shipped via land.

- When an order includes a perfume this item will be packed and shipped separately.

- Therefore estimated delivery times may vary.

PLEASE FIND THE LIST BELOW TO SEE THE REGIONS COVERED:

- Spain

- Germany

- Portugal

- Italy

- France

TRACKING

- Once the order has been shipped, clients will receive an e-mail from SHEET-1.COM, with the tracking number and a direct link to trace and monitor the shipping status.

- In case of any delays, the Client will be notified directly by us and/or the courier.

02 PAYMENT METHODS

- Credit/Debit Card

SHEET-1.COM ACCEPTS PAYMENTS VIA VISA AND MASTERCARD.

- When placing an order online your details are protected by Paymentwall

FOR MORE INFORMATION ON THE PROTECTION OF YOUR BANK DETAILS PLEASE VISIT:

PayPal

- Payments via Paypal are accepted

AliPay

- Payments via Alipay are also accepted. For further information please visit the official Alipay website: https://intl.alipay.com/

WeChatPay

- SHEET-1 accepts payments via the WeChatPay App. For more information please check the official websites of WeChat https://web.wechat.com/?lang=en and WeChatPay https://pay.weixin.qq.com/index.php/public/wechatpay

UnionPay

- Clients can pay using UnionPay. For further information please visit http://www.unionpayintl.com/en/

03 RETURNS & REFUNDS

Items purchased on www.sheet-1.com are eligible for return or exchange within 14 days of delivery.

To return or exchange mail INFO@SHEET-1.COM

All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.

Socks and underwear are not eligible for return or exchange for hygienic reasons. 

SHEET-1 reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.

The return shipping fee is not covered by us.

PLEASE NOTE: Return Policy Update for Returns Outside the EU

Unfortunately, we can no longer accept individual return parcels valued below 150 euros. All return parcels now need to include a prepaid UPS return label and shipping documents. Since May 2024, customs offices require ATLAS registration for all parcels. Because of this, please make sure to get CS authorisation before proceeding with your preferred carrier or individual return steps. This policy applies to all non-EU countries, including Norway, Switzerland, and the UK.

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RIGHT OF CANCELLATION

RETURNS

All return requests must be made within 14 days of receiving the goods and sent back to us immediately in its original condition. The return shipping fee is not covered by us and therefore, we advise you to consider this before purchase and to send the item with a reliable courier.

REVOCATION RIGHT FOR CONSUMERS

(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

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INSTRUCTIONS FOR REVOCATION

REVOCATION RIGHT

You have the right to revoke this contract within 14 days without specifying any reasons.
The revocation period is 14 days with effect from the day,
— On which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
— On which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
— On which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;

In order to exercise your revocation right, you must inform us 

ANTOINE & PARK, LDA, RUA CASAL DOS NINHOS, 1A, ESCRITÓRIO 6, 2665 536 VENDA DO PINHEIRO, PORTUGAL , Phone: 00351 912 441 722, E-Mail address: INFO@SHEET-1.COM 

of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory. *Please do not send your return to the address mentioned above. 

Our warehouse is located at: SHEET-1, Travessa Fábrica dos Pentes 10A, RC, 1250-106 Lisboa, Portugal

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

CONSEQUENCES OF THE REVOCATION

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14 day deadline.

You bear the direct costs for returning the products.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

CRITERIA FOR EXCLUSION OR EXPIRY

The revocation right is not available for contracts:
— for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
— for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
— for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
— for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The revocation right expires prematurely in case of contracts:
— for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
— for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
— for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.

SPECIMEN – REVOCATION FORM

If you wish to revoke the contract, please send us an email with the following information:

a) ANTOINE & PARK, LDA, RUA CASAL DOS NINHOS, 1A, ESCRITÓRIO 6, 2665 536 VENDA DO PINHEIRO, PORTUGAL , Phone: 00351 912 441 722, E-Mail address: INFO@SHEET-1.COM
b) I/we (*) herewith revoke the contract concluded by me/us (*) regarding the purchase of the following products (*)/the provision of the following service (*)
c) Ordered on (*)/ received on (*)
d) Name of the consumer(s)
e) Address of the consumer(s)
f) Signature of the consumer(s) (only in case of a notification on paper)
g) Date